Comcast sucks.
I received my Digital Starter package from Comcast on Saturday. I received a single DVR when I ordered two standard digital receivers. They said it was no extra charge, so OK – I take it.
I moved the DVR to my bedroom yesterday and everything worked fine for about an hour. Since then, I’ve lost VOD and my reception is pure crap. The first time I called they said they would send a signal and I should be fine in 15-20 minutes. It wasn’t fine. After 2 hours I call back – now they want me to wait two days to see if it clears up. Now listen to that…”wait two days”. No thanks.
This morning I scheduled Dish Network to come on Saturday. If the trees I have don’t pose a problem, I’ll also be cancelling Comcast that day as well. Their phone service is soon to be replaced by T-Mobile@Home also. If TWC, Charter or anyone else would come through here (except for DSL – it’s an option, but not one I want) I could ditch them altogether.
Browser: Internet Explorer 6.0 OS: Windows XP
I work for Comcasta and I would like to help.
I will be happy to reach out to my contacts to get this resolved ASAP.
If you are interested in my assistance, please send me the phone number on the account.
I apologize for the inconvenience and I appreciate the opportunity to assist.
Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com
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